Frequently Asked Questions
Everything you need to know about our premium beauty decants and skincare services.
Are your beauty products authentic?
Absolutely. Every fragrance and skincare product is sourced directly from authorized retailers or the brands themselves. We guarantee 100% authenticity for every decanted sample we ship.
How do you ensure the quality during the decanting process?
We use professional-grade, sterile equipment to transfer products into our signature glass vials. This process is performed in a temperature-controlled environment to ensure the formula's integrity and scent profile remain unchanged.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return policy?
Due to the hygienic nature of beauty products and the custom nature of decanting, we cannot accept returns on opened items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement.
Are the sample vials leak-proof for travel?
Yes, all our decants are housed in high-quality glass bottles with secure, leak-proof sprayers or caps. They are TSA-compliant and perfect for your carry-on luggage or handbag.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.