Returns & Exchanges
At Decanted, we want you to be completely satisfied with your beauty discovery, which is why we offer a 30-day return window for all unused and unopened products. If your selection isn't the perfect match, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; we will notify you once your return has been processed at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing